Information about how we collect, use, store and protect personal information.
Last Updated: 19 September 2026
The Visa and Education Services Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, stored and protected when you visit our website, contact us or use our migration and education services.
This Privacy Policy applies to information collected through our website, enquiry forms, consultation requests, email communications and other interactions with The Visa and Education Services Pty Ltd.
Depending on how you interact with us, we may collect information such as:
Information may be collected when you:
Personal information may be used for purposes including:
If you contact us regarding an Australian visa or migration matter, you may choose to provide information about your circumstances, qualifications, employment history, family situation, visa history or other information relevant to your enquiry.
We encourage you to provide only information that is relevant to the service or assistance you are requesting.
Where you voluntarily submit documents through our website or other communication channels, those documents may contain personal information. We use submitted information for the purpose for which it was provided and for related business, migration or education services.
You should avoid submitting unnecessary personal or sensitive information through general enquiry forms.
Personal information may be disclosed where reasonably necessary to provide a requested service or where permitted or required by law.
Depending on the service requested, information may need to be shared with relevant service providers, professional advisers, educational organisations, government authorities or other parties involved in providing the requested service.
We do not intend to disclose personal information for unrelated purposes without appropriate authority or consent, except where disclosure is permitted or required by law.
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.
Your browser may provide options for managing or restricting cookies. Disabling certain cookies may affect some website functionality.
We may use website analytics or similar technologies to understand website traffic, page usage, technical performance and general visitor behaviour. Such information may help us maintain and improve our website and services.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate records, resolve enquiries, or meet applicable legal and regulatory requirements.
You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or incomplete, subject to applicable legal requirements and exceptions.
Our website may contain links to third-party websites or services. Third-party websites operate under their own privacy policies and terms. We recommend reviewing the privacy information of any external website before providing personal information.
Where permitted, we may use your contact information to communicate with you about services, enquiries or information that may be relevant to your interaction with us. You may contact us if you no longer wish to receive certain communications.
Our website is not specifically directed towards children. Where information relating to a child is required for a legitimate migration or education matter, it should be provided by a parent, guardian or authorised person where appropriate.
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements. Any updated version will be published on this page with a revised update date.
If you have questions about this Privacy Policy or would like to contact us about personal information we hold, please get in touch with our team.
This Privacy Policy provides general information about our privacy practices. Privacy obligations may depend on the circumstances and applicable Australian privacy laws. If you require advice about your specific legal rights or obligations, consider obtaining independent legal advice.